What's Included?

• Wash, Dry, & Fold

• Free Pickup & Delivery

• Next Business Day Delivery (for orders in by 3pm)

• Options from air-dry to hypoallergenic

• Damage & Loss Protection

Is there a minimum?

• We have a $20 minimum on all orders. You can still give us as much or as little laundry as you want, but if it's less than 20 pounds you'll be charged $20.

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PREPARING FOR PICKUP

Do I put my clothes out for pickup in laundry bags?​

• No. You can put your clothes out for pickup in any bag you want—just make sure it’s closed at the top. Most people use disposable bags. If you have air-dry clothes, put them in a separate bag and label it “air-dry”. You can also put your clothes out in your hamper, in which case we’ll transfer your clothes to our disposable bags and leave your hamper behind.

What days do you pick up and deliver?

• Every day! AL's operates 7 days a week.

Do I have to separate lights and darks?

• Why would you? That’s our job. Your job is to tap and order. We take care of everything else.

Do I have to be home for pickups and deliveries?

• No! We’re all about convenience. Just put your clothes out after you order and go on with your day. We’ll pick up your clothes, wash, dry, fold, and deliver them clean and fresh next day.

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CARE OF CLOTHES

Do you launder clothes in cold water or hot?

• We launder clothes in cold water only. However, if you want us to launder in hot water simply request it in “special instructions” and we’ll accommodate you.

Do you use fabric softener?

• We don’t recommend fabric softener. However, if you want fabric softener simply request it in “special instructions” and provide the fabric softener you want and it’ll be done for you.

Which laundry detergent do you use?

• We will use Tide, Persil, or Kirkland, all rated as "excellent" or "very good" by Consumer Reports.

Can you return certain items hung?

• Yes. Simply include the hangers with your laundry and indicate in “special instructions” which items you want hung.

Do my clothes get mixed with other orders?

• No! Never. Won’t happen. Your clothes are kept together at all times and never mixed with other orders. So there are no sanitation issues and no risk of your clothes getting lost.

Can I request a hypoallergenic detergent?

• Absolutely! Just choose “hypoallergenic” when you order. There’s no extra charge. Your washer will use Persil Power-Liquid Sensitive Skin (a premium hypoallergenic detergent).

Can you hang-dry certain items?

• Yes. If you have items you want hung-dry, put them out for pickup in separate bag and label the bag "hang dry".

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DELIVERY

What time do I place my order to get next  business day delivery?

• Orders in by 3pm are delivered next day by 8pm. (Orders over 100 pounds require an extra business day.)

What if it’s raining when my clothes are returned?

• No worries. Your clothes are returned in weather-proof sealed bags.

What time do you pick up and deliver?

• Pickup and delivery occurs between 8am-8pm. We will send a message indicating approximately what time they plan to pick up, usually within a few hours of you placing your order.

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ADDITIONAL SERVICES

Do you do dry cleaning or ironing?

• Yes, upon request, please indicate this in your order, a separate fee will apply for all dry cleaning.

Do you wash large items like comforters?

• Yes. Large puffy items, like comforters, bathmats, pillows, and dog beds, are an extra $8 per item.

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OTHER

What if clothes are lost or damaged?

• It’s extremely rare that items are lost or damaged. Your laundry is tagged, kept together, and separate from other orders at all times. We wash in cold water (unless you request otherwise). We separate whites and colors. We dry in normal heat or hang-dry, based on your request. And we use standard washers and dryers. There is no part of our laundering process that is unique to what you would do at home and that would cause damage or loss. However, in the rare event items are lost or damaged you’re protected under our Garment Protection Plan.

Is my identity and payment information protected?

• All messages, reviews, contact information, & payment details are handled by are fully trained employees.  Our systems are secure to ensure your information is private and safe. It is never shared rented, sold, or shared with anyone for any reason. Your privacy is important to us. We protect it carefully.

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